Mews product update helps hotels do more with leaner teams and tighter margins

London - Mews, the operating system for hospitality and shared spaces, has released a winter product update designed to give hotels a cleaner start to 2026. The latest upgrades improve financial accuracy, automate the administrative work that slows teams down, and connect more of the hotel’s systems so operations run with less friction and fewer workarounds.

Hotels are under pressure on all sides: teams are smaller, costs are higher and leaders expect faster, cleaner numbers from an increasingly complex mix of channels and systems. According to the most recent IDC White Paper on the business value of Mews, front desk staff efficiency improves by 24% and manual human error drops by 31% when hotels move to Mews, freeing teams from repetitive admin. This update builds on those gains with new automation and real-time financial tools, helping hotels do more with the people they have while protecting margin on every booking.

Hotels are being asked to do more with smaller teams, tighter margins and more robust reporting expectations. This update is about giving hoteliers more control by making it easier to see where money moves, how bills are handled and which tools are working together, so staff can focus on guests instead of firefighting. Matt Welle, CEO of Mews

What’s new:

Financial clarity hotels can trust

As pressure on hotels to close faster and deliver accurate, timely financial reports rises, this update makes the numbers easier to see, trust and share.

• One live financial picture: Finance and front office teams work from the same real-time view of money across the guest journey, with live ledgers that show exactly when and where payments move.
• Business days that match operations: Configurable business days make sure late-night charges land in the right period automatically, without next-morning fixes.
• Daily, audit-ready trial balances: Automated trial balances give a clean snapshot of performance every day, easing month-end and year-end close when owners want quick answers.
• Faster payments from guests: Send multiple invoice reminders in one email with a payment link built in. Each link takes guests straight to the Guest Portal to settle up.
• Clearer OTA reporting in the US: Finance reports and exports show a clear split between OTA-remitted tax and hotel revenue, for more accurate reporting and channel analysis.

Automation that helps teams do more

With staffing still tight across the industry, hotels need systems that quietly do more of the work. Nearly two-thirds of hotels in the US report ongoing staffing shortages, and forecasts point to a multi-million worker shortfall in European hospitality over the next decade.

This update adds smarter billing and operations automation to clear clutter from the day: payments are automatically matched to the right guest or company bill, in-stay perks like breakfast or spa are routed to the correct payer without side lists, and upsells are targeted and tracked so tasks trigger automatically when a guest buys an add-on. For lean teams, that simply means less time fixing bills and more time with guests.

Protecting revenue in a margin-tight market

Margin pressure and payment risk continue to shape hotel performance, so this update focuses on protecting revenue while opening up new ways to grow.

• Smarter card checks: Zero Amount Authorization and preauthorization via Payment Request to verify cards, confirm funds and reduce revenue loss from no-shows, invalid cards and chargebacks.
• Multicurrency made simple: Already live in Europe and now in beta for selected hotels in the United States and Canada, Multicurrency lets international guests pay in their home currency while the hotel keeps part of conversion fees that usually go to banks.
• Flexible financing when it is needed: Through Mews partner YouLend, hotels using Mews have already accessed nearly €2 million in funding across Europe and the US, helping them move faster on renovations, technology upgrades and expansion. With France now live, this partnership now covers an even wider set of growth-focused properties.

Making complex hotel tech work together

Recent reports show that companies now use around 106 SaaS applications on averageiv, creating a sprawling mix of systems for teams to manage.v Hotels are no different – and often more complex – because the guest journey stretches from discovery and booking through stay, F&B, payments and post-stay communication. This update reinforces Mews as an operating system that connects those tools instead of adding another silo:

• DocuSign for long stays: Create, send and track long-stay contracts directly in Mews, reducing manual follow-ups for extended stays.
• Sharper revenue strategy with Atomize, a Mews company: Revenue teams using Atomize can edit their competitor sets in the tool to keep pricing sharp as demand shifts.
• Smarter POS connectivity: An enhanced POS API makes it easier to connect with partners such as Blent, Apicbase and Sommit, turning POS transactions into real-time inventory, performance and business intelligence insights.

See all new features here: https://www.mews.com/en/campaigns/winter-release-2025