Stayntouch Accelerates Cloud PMS Performance with Gen-2 Infrastructure Enhancements and Advanced AI Features

Bethesda 一 Stayntouch, a global leader in cloud hotel property management systems (PMS), today announced a major platform enhancement designed to increase performance, accelerate innovation, and strengthen reliability.

With a 97 percent client retention rate, Stayntouch takes a customer-first approach, delivering a high-performing cloud PMS with fast, responsive support and continuous investment in technology that truly meets hotels’ needs. The latest upgrades and enhancements give hotel customers faster access to new features, quicker issue resolution and greatly improved reporting, all while ensuring exceptional uptime and stability.

Key enhancements included in Stayntouch’s platform upgrade include:

• Gen-2 Platform Enhancement: Stayntouch’s PMS has been upgraded with the Gen-2 architecture, designed to handle high-demand periods more efficiently and scale seamlessly as a property grows. Hotels now experience a 30–35 percent performance increase, with average update and fix resolution times reduced by 50 percent, keeping operations seamless and hotels focused on their guests.
• AI-Driven Development: AI tools enable Stayntouch developers to work more efficiently, delivering more enhancements, improving code quality and ensuring stronger system stability and reliability on the Gen-2 platform, which runs on AWS EKS clusters.
• Data & Reporting Enhancements: Stayntouch has enhanced its reporting infrastructure to deliver faster and more accurate insights across all hotel operations, helping hotels make sharper data-driven decisions. These improvements allow hoteliers to access critical metrics almost instantly, from occupancy and revenue trends to housekeeping and guest service performance, all without affecting the speed or reliability of the live PMS.
• Continued Security Excellence: Stayntouch keeps hotel and guest data safe with rigorous compliance standards, including PCI Level 1 certification. Strong security underpins reliable performance, giving hoteliers confidence in a system they can trust every day.

Over the past decade, we’ve earned a reputation for delivering value to our customers through continuous product improvements. Our hotel customers trust us to give them an edge by providing the performance, insights, and innovation they need to stay ahead while avoiding disruptions to their operations. With our enhanced Gen-2 platform and AI-driven tools, we make it easier to run operations smoothly, respond to guests in real time, and keep every update seamless. By combining speed, reliability, and intelligence, we help hotels stay ahead and lead with confidence. Prabol Bhandari, the Chief Technology Officer at Stayntouch

About Stayntouch

Stayntouch delivers a fully mobile guest-centric hotel property management system (PMS) with a comprehensive library of over 1,200 best-in-class integrations. Our cloud-native PMS empowers hotels to drive revenue, reduce costs, enhance service, and captivate their guests. Stayntouch’s newly expanded PMS platform, Stayntouch 2.0, further simplifies hotel operations, allowing hotels to streamline and accelerate direct bookings, process payments easily, and simplify integrations - offering an even more enhanced guest experience. Stayntouch is supported by a team of professionals with deep roots in the hospitality industry and is a trusted partner to industry-leading management companies including Sage Hospitality, HEI Hotels & Resorts, EOS Hospitality, and Stoney Creek Hotels, innovative independent brands such as Village Hotels, Pod Hotels, and First Hotels, and iconic independent properties such as the TWA Hotel and Zoku Amsterdam. For more information, visit www.stayntouch.com.