Lighthouse and HotelSpeaker close the guest experience circle

LONDON, UK – Lighthouse, the leading AI pricing, distribution and operations platform, and HotelSpeaker, the humanized AI service for guest communication and review management, are joining forces to offer a complete A-to-Z solution for independent hoteliers.

Together, the two companies will close the loop between optimal booking generation and management, and authentic guest engagement. This will create a seamless bridge from booking to review; driving both profitability and loyalty for hotels.

The collaboration gives independent hotels access to both solutions at a preferential combined rate.

• Lighthouse boosts revenue for users by 19% and saves 10 hours a month. The platform delivers these results through intelligent pricing, distribution and operations automation based on leading data and trusted AI.
• HotelSpeaker delivers fully personalized, multilingual review and survey responses through a powerful blend of AI Personas and expert human writers. Seamlessly integrated with all platforms, HotelSpeaker helps hotels boost bookings by up to 24% and improve team efficiency 2.5×, while maintaining a consistent brand voice everywhere guests interact.

In the era of AI, travelers crave authenticity. Our humanized AI helps hotels respond personally at scale - transforming review responses into micro-marketing messages with clear impact on future bookings. Jan Heuninck, CEO of HotelSpeaker

Every day, we see hoteliers repeating manual tasks - adjusting prices, opening or closing channels, and often with a lack of time, data, or expertise. Our platform optimizes your strategy.Think better bookings, less admin and stronger results by year-end. That’s our promise. Vincent Goemaere, SVP Independent Hotels at Lighthouse

Independent hotels can now combine Lighthouse’s smart commercial engine with HotelSpeaker’s guest-communication platform to get more of the right guests through the door, and turn each and every one into a loyal ambassador.

About HotelSpeaker

HotelSpeaker helps hotels grow revenue by transforming how they manage and respond to guest reviews and surveys. Through a blend of dedicated AI Personas and human writers, it delivers fully personalized, multilingual responses across all platforms - increasing bookings by up to 24% while improving team efficiency 2.5×.
Learn more about HotelSpeaker