RestAssure™ Launches First-of-Its-Kind Guest Protection Platform for Hoteliers

Would guests rather have a $400 dollar hold on their card for incidentals or quickly and simply spend a few dollars for the same sense of security during their stay?

So let’s stop the bleed.

RestAssure is all about providing an all-inclusive program for guest support for Hotels. Thereby providing an unparalleled feeling of security for owners and guests alike.

We are a subscription based program that takes the burden of guest support away from the front desk and puts it in our hands. We satisfy everything from guest check-ins to solving minor incidentals with 24-hour access to our team. We connect directly with guests and negate much of the need for any third-party interaction—including pesky insurance adjusters. And all of this without the need for any additional credit card holds by the guest upon check-in. Which, obviously and ultimately, comes down to guest satisfaction in the fastest route possible.

As we all know, for too many years, small incidents have left guests and hoteliers reluctant to file insurance claims. Insurance companies are slow to respond especially once adjusters become involved. And, simply put, are not oriented to providing guest satisfaction. Hoteliers have quietly endured a decade plus of escalating rates, restricted policies, higher deductibles, and guest claim delays.

It’s time we stopped the financial bleed and start a coverage revolution.

What Makes Us Different:

• Simple to use for staff and guests
• Nationwide in scope and scalability
• Revenue-positive for owners and operators
• Guest-friendly with real-time responsiveness
• Customizable to property needs, brand levels, and group standards

Every guest. Every room. Every time. Let’s make every stay feel RestAssure.

Learn more and get started at www.restassurehotels.com

By Thomas Cleary, Hospitality Practice Leader, The Loomis Company, and a consultant of Cayuga Hospitality Consultants

Tom Cleary specializes in risk management consulting and insurance for hospitality companies (hotels, resorts, clubs, timeshares, restaurants and related industries). His education (Cornell University School of Hotel Administration '89) and training (five years Hyatt Resorts) have expertise in evaluating and improving commercial insurance programs. Clients range from publicly traded hotel operators with multiple properties to smaller properties within a group buying program Tom designed.