HN World Panel: Where does the PMS sit in the new technology stack?

When it comes to hotel tech, we may all agree that PMSs are at the top of the food chain. It's semantically already in the name itself: a PMS is the SYSTEM used to MANAGE your PROPERTY. This gives the software connotations of centrality in operations. However, a new wave of leaner systems is rising: PMSs are becoming "hubs" rather than all-in-one solutions, using open APIs to allow users to plug in other software and tools as needed. These systems are less about "managing the property," and more about integrating third-party software.

In this environment, where do PMSs sit in one's tech stack? Is the classic notion of PMS outdated? Will the future of hotel tech be less reliant on PMSs as we know them?

Panel champ Simone Puorto raised these questions in our Information Technology world panel. Thank you to Ulrich Pillau, Ian Millar, Kathryn Murphy, Tomeu Fiol, Martin Soler, Max Starkov, Dr. Michael Toedt, Laura Calin, Mike Ford, Michael Heflin, George Roukas, Stanislav Ivanov, Marco Correia, Michael Schubach, Jos Schaap, Binu Mathews, Juanjo Rodriguez, Mark Fancourt, John Owen, and Sebastien Leitner for sharing your views.

A special thank you to apaleo for sponsoring this viewpoint.

About apaleo GmbH

apaleo is the open cloud platform to help build agile accommodation businesses. All types of properties - from serviced apartments to hotel chains - rely on apaleo's APIs and community to create digital experiences for their guests and staff. Instantly connect the leading hospitality apps to the apaleo interface or use open APIs for unlimited customization possibilities. For more information, please visit www.apaleo.com.