ISHC - The International Society of Hospitality Consultants | ISHC.com

Dusit International introduces new ‘Dusit Care – Stay with Confidence’ programme

Hospitality company’s innovative approach involves going beyond enhanced health and safety practices to deliver stay and dining experiences that facilitate physical distancing while providing additional convenience, experience and value.
20 May 2020
Dusit International introduces new ‘Dusit Care – Stay with Confidence’ programme
Dusit International introduces new ‘Dusit Care – Stay with Confidence’ programme

Dusit International, one of Thailand's leading hotel and property development companies, has dynamically responded to the challenges brought by the COVID-19 pandemic by introducing 'Dusit Care - Stay with Confidence'- a new programme of services designed to go beyond enhanced hygiene protocols to deliver additional convenience, experience and value while ensuring guests always feel safe and reassured.

The programme, being rolled out at Dusit Hotels & Resorts worldwide, includes the introduction of new facilities, services and operating procedures across five distinct dimensions: 1. Flexible Stays 2. Safety & Well-being 3. Local Experience 4. Technology, and 5. Dusit Care Kits.

To limit queues and offer added convenience for guests, Flexible Stays covers, amongst others, check-in and breakfast. All Dusit Hotels & Resorts will offer flexible check-in times, while breakfast will be available at any time of the day.

Dusit International introduces new ‘Dusit Care – Stay with Confidence’ programme
Dusit International introduces new ‘Dusit Care – Stay with Confidence’ programme

Safety & Well-being will see each Dusit property enhance its already stringent health and safety practices, which includes frequent sanitisation of all rooms and public areas, to include temperature scans on arrival, provision of appropriate space in restaurants, and more measures designed to protect the health and safety of guests, customers and employees.

To promote personal well-being, Dusit's in-room dining options have been enhanced to include personalised healthy food, while refreshment fridges will offer healthy drinks and snacks which guests can enjoy for free. New outdoor workout areas will also be added to offer plenty of space for exercise.

For Local Experience, Dusit is partnering with the finest local culinary specialists and craftspeople in its various locations so guests can enjoy the best of local foods and souvenirs without having to leave the comfort of Dusit's hotels.

To enable contactless and efficient service, Dusit is also implementing new Technology
to allow for mobile payments, and installing digital menus in its various outlets. Flexible meeting and conference equipment, and property-wide high-speed internet, ensure guests can always remain connected.

To offer additional peace of mind, a Dusit Care Kit will be placed in every guest room. Each pack will include hand sanitiser gel, a face mask, and antibacterial wipes so guests can explore Dusit's various destinations with confidence.

"COVID-19 has significantly impacted our industry, and there is no doubt that health, safety and security will take precedence over any other factor when customers are ready to book hotels again," said Ms Suphajee Suthumpun, Group CEO, Dusit International. "While the health and safety of our guests will always be our top priority, to truly inspire confidence and drive demand in this difficult time, we recognise we must go far beyond basic measures for enhanced cleanliness and physical distancing. To truly delight our guests and meet their needs in a post-COVID-19 world, we must reinvent our services in line with the new normal while seeking ways to deliver additional convenience, experience and value. We must also ensure the new distancing measures do not detract from the high levels of gracious service for which we are renowned. This is what we aim to achieve by implementing the Dusit Care - Stay with Confidence programme."

Ms Suthumpun said that by implementing the five new Dusit Care - Stay with Confidence services, the company's hotels are now well-positioned to welcome guests and meet their needs the moment the official restrictions are lifted. And she is confident that domestic leisure markets will respond well.

"To help revive the tourism industry following this crisis, focusing on domestic leisure markets first will be key," said Ms Suthumpun. "Based on the severity of the situation and the current travel restrictions in place, it's likely to be a while before we can count on international and inter-regional travel. With this in mind, we must do all we can to inspire and stimulate local demand, and the steps we have taken at our properties put us in a strong position to achieve this. Strategic comeback campaigns offering exceptional value for money, and the introduction of wellness-focused initiatives under our Dusit Care programme, will also add to our distinct appeal and help us to meet our short-term goals."

About Dusit Hotels and Resorts

Dusit Hotels and Resorts is the hotel arm of Dusit International, one of Thailand's leading hotel and property development companies. With a heartfelt belief and commitment to introducing Thai-inspired gracious hospitality to the world, Dusit Hotels and Resorts offers guests a uniquely special stay in high-style surroundings and a personalised approach to service. The group's portfolio of hotels, resorts and luxury villas includes more than 300 properties operating under a total of eight brands (Devarana – Dusit Retreats, Dusit Thani, Dusit Suites, Dusit Collection, dusitD2, Dusit Princess, ASAI Hotels, and Elite Havens) across 18 countries worldwide.

For more information, please visit dusit.com.

About Dusit International

Established in 1948, Dusit International or Dusit Thani Public Company Limited (DUSIT) is a leading hospitality group listed on the Stock Exchange of Thailand. Its operations comprise five distinct yet complementary business units: Dusit Hotels and Resorts, Dusit Hospitality Education, Dusit Foods, Dusit Estate, and Hospitality-Related Services.

Dusit International's diversified investments in real estate development, hospitality-related services, and the food sector are part of its long-term strategy for sustainable growth, which focuses on three key areas: balance, expansion and diversification.

For more information, please visit dusit-international.com.

Related News

COVID-19 Resource: Global brands & Associations introducing Cleaning Standards - 5 Updates
12 October 2020


Contact

Sureerat Sudpairak
Corporate Manager – Public Relations
Phone: +66 (0) 2200 9999 ext. 3321
Email: sureerat.sp@dusit.com

Organization

Dusit International
https://www.dusit-international.com/
319 Chamchuri Square Building, 29th Floor, Phayathai Rd, Pathumwan
Bangkok , 10330
Thailand
Phone: +66 (0) 2200 9999
Fax: +66 (0) 2636 3549
Follow us on:
FacebookLinkedInYoutube

Recent News

Dusit International expands its presence in India, leading luxury hospitality growth in emerging Tier 2 and 3 cities – with a new focus on metro destinations to follow
4 April 2025

Dusit International champions local culinary excellence with sponsorship of The Maverick Academy on Netflix
21 November 2024

Dusit International and TDF collaborate to drive excellence in the hospitality sector
13 November 2024



powered by
Powered by Hsyndicate