Inside Invisible Hospitality™: Delivering high-touch stays with limited staff
12 - 12 August 2025
Grand Hotel Amrâth Amsterdam
Prins Hendrikkade 108
Amsterdam, 1011 AK
Netherlands, The
Discover how Revival Hotels, with 8 properties and 340 units, reimagined operations to deliver seamless guest experiences—without a front desk and limited staff. Their portfolio spans small, remote towns where hiring is hard, talent is scarce, and operational costs are high. So, how do they deliver a consistent, high-touch experience across every property? By building an approach they call Invisible Hospitality™—a model powered by automation, personalization, and flexible technology.
Join Greg Williams, EVP of Operations at Revival Hotels, along with Stayntouch and Akia, to learn how Revival is redefining operations across its growing portfolio—starting with no traditional check-in.
In this session, we'll cover:
- Powering guest journeys with ID verification, auto check-in, and smart access codes
- Strategies for delivering hospitality without full-time staff in remote markets
- Why Invisible Hospitality™ is the future for guest-centric, staff-efficient hotel brands
- Tips for cutting operational costs
Contact
Frewoini Golla
Director of Marketing
Email: frewoini.golla@stayntouch.com
