The Future of Guest Reviews: What Hoteliers Need to Know in 2025

18 - 18 June 2025
Grand Hotel Amrâth Amsterdam
Prins Hendrikkade 108
Amsterdam, 1011 AK
Netherlands, The

In this webinar, Shiji and Booking.com and HM Hotels bring together industry experts to discuss the evolving landscape of guest feedback in 2025. Topics include recent updates to review scoring systems, emerging guest behavior trends, the role of AI in review management, and real-world insights from hotel operations. The session aims to provide hoteliers with practical knowledge to better navigate reputation management and guest expectations in the year ahead.

Why attend?

This session is designed to help hoteliers navigate:

• How guest feedback is evolving on key platforms like Booking.com
• Actionable strategies to improve response management and team efficiency
• The role of AI in streamlining review replies without losing your brand voice
• Real-world lessons from hotels already using AI for reputation management

Don't miss your chance to hear directly from the experts shaping the future of hotel reputation management.

Shiji Group
www.shijigroup.com/
Saarbrücker Str. 36A
Berlin, 10405
Germany