Webinar: From Booking to Departure: The Guest Engagement Game Plan to Enhance Hotel Recognition & Guest Loyalty
12 - 12 December 2019
Webinar | Online
With OTA's easily making price comparison a driving force for bookings, hoteliers must implement a strategy that personalizes the guest experience onsite and builds a relationship during and after their stay to win guests' loyalty. Luckily, you don't have to worry about drafting up a strategy because we're providing you a solid game plan to implement!
In this webinar, our experts from StayNTouch, ReviewPro, and TravelClick will provide you a full and actionable game plan that can be implemented to improve your guest experience, reinforce your brand promise and drive true loyalty. You'll learn how to:
- Capture and action on key guest data during the welcome and departure experience to provide a more personalized experience
- Employ the latest in-stay service recovery tools and techniques to exceed guest expectations and encourage loyalty
- Use guest intelligence data to drive operational and service decisions within your property to improve the guest experience and secure repeat bookings
- Choose a winning loyalty program that plays to your strengths (…and fits within your constraints) and that enables you to recognize and reward guests to increase repeat business.
A short Q&A will follow this presentation. Sign up today!