Webinar: How to Strategically Overbook Without Alienating Your Guests!
27 - 27 June 2019
Grand Hotel Amrâth Amsterdam
Prins Hendrikkade 108
Amsterdam, 1011 AK
Netherlands, The
Overbooking can be stressful; for your revenue manager, your front desk agent, and for the guest that needs last-minute accommodations! But overbooking means dealing with no-shows, cancellations and early checkouts while leaving precious revenue on the table. Hoteliers need a smart overbooking strategy so that they can maximize their revenues, without negatively affecting the guest experience, or generating bad reviews. During this webinar, you will learn:
- What is overbooking, and how it differs from other inventory discrepancies such as spillage and spoilage;
- When you should intentionally overbook, and why it can be beneficial to your bottom line;
- Which guests to walk, and how to actually turn walking into a positive experience;
- Tips on how to minimize PMS-CRS-OTA syncing issues that cause overbooking errors;
The live presentation will be followed by a short Q&A session.
